Comments on: Software with No Visible Means of Support http://www.somethinkodd.com/oddthinking/2006/01/23/software-with-no-visible-means-of-support/ A blog for odd things and odd thoughts. Wed, 10 Mar 2010 17:00:21 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Aristotle Pagaltzis http://www.somethinkodd.com/oddthinking/2006/01/23/software-with-no-visible-means-of-support/comment-page-1/#comment-2835 Aristotle Pagaltzis Thu, 02 Feb 2006 00:39:54 +0000 http://www.somethinkodd.com/oddthinking/2006/01/23/software-with-no-visible-means-of-support/#comment-2835 If that’s the price for the web, I’ll pay it happily any day of the week. I would not go back to the unconnected days of old for anything. If that’s the price for the web, I’ll pay it happily any day of the week. I would not go back to the unconnected days of old for anything.

]]> By: Casey http://www.somethinkodd.com/oddthinking/2006/01/23/software-with-no-visible-means-of-support/comment-page-1/#comment-2834 Casey Wed, 01 Feb 2006 15:32:52 +0000 http://www.somethinkodd.com/oddthinking/2006/01/23/software-with-no-visible-means-of-support/#comment-2834 I blame the web. That ten years of re-inventing the form, dialog box, and stateful application was ten years where software quality (again using your broad definition of software) went backwards. Not only that, the web has increased the disconnect between software (service) provider and user. We have become so used to ignoring or dealing with server errors (like you describe above) that we forget that we shouldn't have to deal with them at all - or at least, should be able to report them and have them fixed. The everything-is-free basis of the Web is part of the problem, or at least part of its beginnings: these days, it seems like major companies running websites for profit still take the same cavalier approach. Website not working? Boo hoo! How does this change? Slowly. Very, very slowly. I blame the web.

That ten years of re-inventing the form, dialog box, and stateful application was ten years where software quality (again using your broad definition of software) went backwards.

Not only that, the web has increased the disconnect between software (service) provider and user. We have become so used to ignoring or dealing with server errors (like you describe above) that we forget that we shouldn’t have to deal with them at all – or at least, should be able to report them and have them fixed.

The everything-is-free basis of the Web is part of the problem, or at least part of its beginnings: these days, it seems like major companies running websites for profit still take the same cavalier approach. Website not working? Boo hoo!

How does this change? Slowly. Very, very slowly.

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