<\/p>\n
Speech-enabled IVR technology is in the growth phase.<\/p>\n
Translated, this means that it is becoming more likely that your bank or insurance company’s phone system will no longer ask you to “Press 1 to open a new account”, but instead will ask you to “To open a new account, say ‘new account’.”<\/p>\n
I see a business opportunity here that none of the corporations seems to be seizing.<\/p>\n
Imagine how few people would close their accounts if the system prompted them: “To close your account, say in a loud and clear voice, ‘Nothing but a black lace bra and matching panties! Now, what are you<\/em> wearing?’ To register a complaint say “Shhh, darling! He might hear us talking!’ To speak to an operator say ‘No, while I take my medication, I don’t feel the urge to interfere with elephants<\/a> any more.'”<\/p>\n","protected":false},"excerpt":{"rendered":" Speech-enabled IVR technology is in the growth phase. I see a business opportunity here that no-one else seems to be seizing.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_s2mail":"","footnotes":""},"categories":[30,27],"tags":[],"class_list":["post-86","post","type-post","status-publish","format-standard","hentry","category-humour","category-thoughts-from-the-shower"],"_links":{"self":[{"href":"https:\/\/www.somethinkodd.com\/oddthinking\/wp-json\/wp\/v2\/posts\/86","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.somethinkodd.com\/oddthinking\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.somethinkodd.com\/oddthinking\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.somethinkodd.com\/oddthinking\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.somethinkodd.com\/oddthinking\/wp-json\/wp\/v2\/comments?post=86"}],"version-history":[{"count":0,"href":"https:\/\/www.somethinkodd.com\/oddthinking\/wp-json\/wp\/v2\/posts\/86\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.somethinkodd.com\/oddthinking\/wp-json\/wp\/v2\/media?parent=86"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.somethinkodd.com\/oddthinking\/wp-json\/wp\/v2\/categories?post=86"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.somethinkodd.com\/oddthinking\/wp-json\/wp\/v2\/tags?post=86"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}